Giftymize uses Print-on-demand service to fulfill customized orders. As a result, we don't accept any return for personalized products.
If the package was returned to our fulfillment centre due to an undeliverable address, remaining unclaimed or being refused/returned by you, it will be donated upon receipt.
In cases of damage, defect, or any issue regarding product quality or shipment, please contact Giftymize Customer Support Team via firstname.lastname@example.org . As soon as the evidence is verified by us, a reshipment or a refund can be arranged.
You can see details about this at Return & Reshipment Policy